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Frequently Asked Questions

Frequently Asked Questions

Shipping Procedures?

PRINTS: These will be shipped by my printing specialists.
ORIGINAL / DRY: If the original painting that you are purchasing has already been painted (20 days before), then your painting will be shipped in a tube that is specific for artwork. The painting will be wrapped and protected with art paper before being placed inside the tube, and any paperwork such as: certificate of authenticity, will also be placed inside the tube.
Original / WET: If the original painting that you are purchasing is a commissioned piece and has been completed without 20 days to dry, then your painting will be shipped in box that will require safety/protection edges to be made out of foam and a space protection layer added, in order to insure that the face of the painting does not get touched while in the shipping process. Then your piece will be wrapped in art paper, and all necessary paperwork will also be added inside the box.

Return Policy?

We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we would love to hear from you.

EMAIL: bekazitsart@gmail.com

FOR REGULAR RETURNS:

If you do decide to return your Bekaz painting, please follow these instructions:

STEP ONE:
Email bekazitsart@gmail.com with your order number and specific reason for the return. Bekaz Gallery will get back to you with a Return Merchandise Authorization number (RMA#), and a prepaid return shipping label. The cost of the shipping label will be deducted from your refund amount.

STEP TWO:
Please print out the below Return Authorization form, fill it out, including your RMA# and enclose in the return shipment of the artwork.

Pack the artwork back in the original tube or box with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package. No return will be accepted without the proper paperwork and the works need to be returned in perfect condition in their original packaging to qualify for returns.

Ship it back to us at our corporate offices:

Bekaz Gallery
53 S. 300 E. #12
Salt Lake City, UT 84111

What If May Painting Arrives Damaged? 

In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to bekazitsart@gmail.com. A representative will get back to you in 2 business days on how to proceed with your order.

For any additional issues, please contact customer service at bekazitsart@gmail.com.

How can I keep up with your new work?

Please join my newsletter by visiting my newsletter page and adding your email address. This way you can have update information and videos as it becomes available regarding Bekaz and her artwork.

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Trusted Art Seller

This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

RETURN POLICY We are here to make sure you have a great experience browsing and buying artwork. Your feedback and questions are extremely valuable to us and we love to hear from you. EMAIL: bekazitsart@gmail.com FOR REGULAR RETURNS If you do decide to return your Bekaz painting, please follow these instructions: STEP ONE Email bekazitsart@gmail.com with your order number and specific reason for the return. Bekaz Gallery will get back to you with a Return Merchandise Authorization number (RMA#), and a prepaid return shipping label. The cost of the shipping label will be deducted for your refund amount. STEP TWO Please print out the below Return Authorization form, fill it out, including your RMA# and enclose in the return shipment of the artwork. Pack the artwork back in the original tube or box with the Return Authorization form as well as all of the packaging materials and certificate of authenticity that was included in the package. No return will be accepted without the proper paperwork and the works need to be returned in perfect condition in their original packaging to qualify for returns. Ship it back to us at our corporate offices: Bekaz Gallery 53 S. 300 E. #12 Salt Lake City, UT 84111 RETURN AUTHORIZATION FORM FOR DAMAGED PAINTINGS In the unfortunate event that your order arrives in less than satisfactory condition, simply take one digital photo of the item and one of the shipping container it arrived in, then attach the photos to an email and send to bekazitsart@gmail.com. A representative will get back to you in 2 business days on how to proceed with your order. For any additional issues, please contact customer service at bekazitsart@gmail.com.

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